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The Office of the Washington State Auditor (“SAO”) was recently made aware of a data security incident involving Accellion, a third-party provider of hosted file transfer services. We are in the process of sending emails to people who received unemployment benefits from the State of Washington between 2017 and 2020 that their information.

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Letter from Auditor McCarthy

The Office of the Washington State Auditor (“SAO”) was recently made aware of a data security incident involving Accellion, a third-party provider of hosted file transfer services.

We are in the process of sending emails to people who received unemployment benefits from the State of Washington between 2017 and 2020 that their information was involved in the security incident and offering resources to help them.

Our investigation into this incident is ongoing and we are continuing to analyze the affected data files to identify and notify other people whose personal information was potentially affected.

We take data security seriously and are committed to protecting the privacy of personal information entrusted to us. We deeply regret any concern or inconvenience this matter may cause. If you have any questions, please don’t hesitate to call our dedicated call center at 1-855-789-0673, Monday – Friday from 8:00 a.m. – 5:00 p.m. Pacific Time. Additionally, we will keep this webpage, sao.wa.gov/breach2021, updated.

Sincerely,

Pat McCarthy

Washington State Auditor

How to obtain free credit monitoring and identity theft protection services (updated: 3/4/21)

SAO is making 12 months of free credit monitoring and identity restoration services through Experian available to people whose Social Security numbers may have been exposed in the Accellion incident. Due to privacy laws, we are not able to enroll you directly.

The program has two components:

Credit Monitoring. A free 12-month membership to Experian IdentityWorks Credit 3B. This product helps detect possible misuse of your personal information by monitoring all three major credit agencies and provides you with identity protection services focused on immediately identifying and resolving identity theft. IdentityWorks Credit 3B is completely free to you and enrolling in this program will not hurt your credit score.

Identity Restoration. If you suspect fraudulent use of your information or identity theft, and would like to discuss how to resolve those issues, you may reach out to an Experian agent using the contact information for Experian below. This service is available to you for one year and does not require you to enroll or take any other action at this time. If, after discussing your situation with an agent, it is determined that identity restoration support is needed, an Experian Identity Restoration agent will be available to work with you to investigate and resolve each incident of fraud that occurred from the date of the incident (including, as appropriate, helping you with contacting creditors to dispute charges and close accounts; assisting you in placing a freeze on your credit file with the three major credit bureaus; and assisting you with contacting government agencies to help restore your identity to its proper condition).

If you Receive an Email from SAO with a Personalized Activation Code: You can sign up for the 12 months of free credit monitoring/identity restoration program through Experian using your personal Enrollment Activation Code provided in the email you received from “Washington State Auditor Incident Response”. For more information visit www.experianidworks.com/3bcredit.

With your personalized Activation Code, you can also call Experian directly to enroll in the program using this toll-free number: 1-833-256-3154. Representatives are available to assist you and answer questions about the program Monday through Friday from 6:00a.m.-8:00p.m. PST and Saturday/Sunday 8:00a.m.-5:00p.m. PST.

If You Did Not Receive an Email with a Personalized Activation Code by March 15, 2021, you can enroll in Experian’s credit monitoring by following these instructions:

Visit www.experianidworks.com/3bcredit or call Experian directly to enroll in the program using the toll-free number: 1-833-256-3154,
You will need to provide the code: WSHAUD2021.
You will need to provide the engagement number: B009702
Enrollment will be open until 6/6/2021.

Additional Details Regarding Your 12-MONTH EXPERIAN IDENTITYWORKS Credit 3B Membership:

A credit card is not required for enrollment in Experian IdentityWorks Credit 3B.

You can contact Experian immediately—without needing to enroll—regarding any fraud issues. Identity Restoration specialists are available to help you with credit and non-credit related fraud.

Once you enroll in Experian IdentityWorks, you will have access to the following additional features:

Experian credit report at sign-up: See what information is associated with your credit file. Daily credit reports are available for online members only.*

Credit Monitoring: Actively monitors Experian, Equifax and TransUnion files for indicators of fraud.

Experian IdentityWorks ExtendCARETM: You receive the same high-level of Identity Restoration support even after your Experian IdentityWorks membership has expired.

$1 Million Identity Theft Insurance**: Provides coverage for certain costs and unauthorized electronic fund transfers.

* Offline members will be eligible to call for additional quarterly reports after enrolling.

** The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.

Best practices to protect against identity theft

Review Your Account Statements and Notify Law Enforcement of Suspicious Activity: As a precautionary measure, we recommend that you remain vigilant and review your account statements and credit reports closely. If you detect any suspicious activity on an account, you should promptly notify the financial institution or company with which the account is maintained. You should also promptly report any fraudulent activity or any suspected incidence of identity theft to proper law enforcement authorities, your state attorney general, and/or the Federal Trade Commission (“FTC”).

Copy of Credit Report: You may obtain a free copy of your credit report from each of the three major credit reporting agencies once every 12 months by visiting www.annualcreditreport.com/, calling toll-free 877-322-8228, or by completing an Annual Credit Report Request Form and mailing it to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348. You can also contact one of the following three national credit reporting agencies:

Equifax

P.O. Box 105851

Atlanta, GA 30348

1-800-525-6285

Experian

P.O. Box 9532

Allen, TX 75013

1-888-397-3742

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